Shipping Policy

Ceylara Jewels provides shipping support for wholesale and private label jewelry orders. Shipping arrangements may vary depending on product availability, order quantity, destination and selected shipping method.

Order Processing

Order processing begins after product details, quantity, customization requirements, payment arrangement and shipping information are confirmed.

For ready-to-ship items, processing time may be shorter. For custom logo, private label packaging or made-to-order products, additional production time may be required.

Shipping Methods

Available shipping methods may include international courier, air freight, sea freight or customer-appointed freight forwarders, depending on order size and destination.

Shipping Cost

Shipping cost depends on package weight, order quantity, destination country, shipping method and carrier rates. Final shipping cost will be confirmed before order completion.

Delivery Time

Estimated delivery time may vary depending on shipping destination, customs clearance, carrier schedule and local delivery conditions. Any estimated delivery time provided is for reference only and is not guaranteed.

Customs, Duties and Taxes

International customers are responsible for any customs duties, import taxes, VAT, clearance fees or other charges required by the destination country or region.

Ceylara Jewels is not responsible for delays caused by customs clearance, incorrect shipping information, carrier issues or circumstances beyond our reasonable control.

Shipping Information

Customers are responsible for providing accurate shipping details, including recipient name, address, phone number, email and any required import information.

Customer-Appointed Forwarder

Wholesale customers may use their own freight forwarder if agreed before shipment. In such cases, customers are responsible for coordinating pickup, shipping instructions and related logistics requirements.

Damaged or Missing Packages

If a package is damaged, delayed or missing, please contact us as soon as possible with order details, photos, tracking number and relevant carrier information. We will assist with communication where possible.

Contact

For questions about shipping arrangements, please contact us through the Contact page.